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Certified Soft Skills Person (CSSP)

Course Contents


1. Introduction
2. Soft Skills Assessment
3. Hard Skills Vs Soft Skills

4. Importance of Organization structures
 ● Functional Organizations.
      ● Weak / Strong/ Balanced/ Projectized Matrix Organizations.
      ● Dotted Line Communication.
      ● Merits & Demerits of Org structures for effective communication.

5. Communicating Effectively for Operational Excellence

      ● Essentials of Communication
          a. Face to Face
          b. Email, Telephone
          c. Video Conference
      ● Communication Model ( Sender-Receiver)
      ● Push & Pull Communication
      ● Structuring Communication
      ● Importance of Listening----Active
      ● Communicating in Global Scenario
      ● Communication Do's & Don'ts  
      ● Story Telling  
      ● Team Activity

6. Motivation---Driving People to perform Superior Action

● Theories on Motivation---Maslow’s, Mc Gregor, Herzberg’s\Vroom’s Theory.
      ● Theory X, Theory Y & Theory Z
      ● Limitations of Motivational Theories
      ● Significance and Practice of Motivation theories in our Personal & Corporate Life.

7. Strengthening your Team Building Skills

       ● Understanding Team Dynamics
          a. Personality Types--- Extrovert/ Introvert
          b. Email, Telephone
          c. Video Conferencing - Pros and Cons 
          d.  Soft Skills required for managing virtual teams
      ● MBTI Analysis
      ● Stages in Team Building
      ● Responsibility Assignment Matrix/ RACI
      ● Responsibility Vs. Accountability
      ● Techniques to Resolve Team Conflicts
      ● Giving /Receiving Feedback
      ● 360 Degrees Feedback
      ● Characteristics of a High Performance Team
      ● Team Activity


8. Understanding & Adapting to Managerial/ Leadership Styles

       ● Coercive
      ● Authoritative
      ● Affiliative
      ● Democratic
      ● Pacesetting
      ● Coaching
      ● Situational Leadership (Blanchard / Headley)
      ● Efficiency Vs. Effectiveness
      ● Manager Vs Leader
      ● Role Play Game
      ● Team Activity
9. Optimizing Your Time Management Skills

  ● Indicators of Poor Time Management
      ● Four Pillars of Good Time Management
      ● Time Management Matrix
      ● Stephen Covey's ---Seven habits to Effectively Manage Time
      ● Tips to Optimize your Time  
      ● Team Activity

10. Client Relationship Management

  ● Stakeholder management-Identification & Analysis.
      ● Salience Model—Power Vs Influence
      ● Building Client relationships
      ● Adapting to Change
      ● Client Value Creation
      ● Skills to Grow Trusted Relationships
      ● Team Activity

11. Emotional Intelligence-The Key to Excellence

      ● What is EI?
      ● Intelligence Quotient (IQ) Vs. Emotional Quotient (EQ)
      ● Components of Emotional Intelligence
      ● Realizing the power of Emotional Intelligence

12. Final CSSP Exam
(Open book, 1-hour, 50 questions based exam)

13. Certificate Award
Successful Participants Awarded with--- Certified Soft Skills Person (CSSP) certificates

  Course Duration:

  2 days - 9.00 am to 6.00 pm

Click here to see Training Schedule

Course fee :
Course fee Rs. 9,000 + 12.36% Service Tax .

[Course fee includes Excellent course material, CSSP Certificate, Lunch, Snacks, Post training support, Discussion forum]

Fee can be paid by DD or Check drawn on “IIPM Chennai” or can be wire transferred at least 7 
days before the course start date.

  Venue :
  Hotel Southern Crest , T. Nagar, Chennai 

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